Revista Multidisciplinaria Perspectivas Investigativas
Multidisciplinary Journal Investigative Perspectives
Vol. 6(2), 1-10, 2026
Proceso de selección del talento humano y su impacto en el desempeño laboral
Human talent selection process and its impact on work performance
Cristhian Alejandro Choez-Atty
Magda Francisca Cejas-Martínez
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generate sustained improvements in staff performance. In this regard, Macías and García
(2025) point out that a coherent organisational culture oriented towards talent development
enhances the positive effects of human management processes. In the case of Consulmedik,
the moderate-low perception of the selection process could be linked to the need to reinforce an
organisational culture that promotes continuous training, objective evaluation and strategic
alignment of human talent.
The results of the study show that the human talent selection process at Consulmedik has
significant limitations in terms of its structure, consistency, and systematic application. This
situation suggests that the selection process operates more as an administrative requirement
than as a strategic mechanism aimed at ensuring the suitability of new staff. This finding is
consistent with the observations of González and Cruz (2021), who note that, in various
organisations, selection processes are formally established but lack standardisation and
effective communication, which reduces their real impact on staff performance.
Likewise, the percentage distribution of responses shows a significant concentration in the
neutral and disagree categories on key aspects such as the formalisation of the process, the
use of objective criteria, and training in the Human Resources area. These findings coincide
with the views of Morejón and Barcia (2024), who highlight that the lack of ongoing training for
staff responsible for selection and the partial application of modern recruitment techniques affect
the quality of hiring decisions, especially in public sector and service organisations. In relation to
the variable of staff performance, the results show that employees fulfil their basic functions;
however, opportunities for improvement are identified in key areas such as organisational
commitment, productivity, and service quality. In this regard, Minaya-Serna et al. (2024) point
out that job performance is strengthened when staff selection, evaluation, and development
processes are articulated within a strategic vision of human talent management, which is not
always evident in the context analysed.
The main contribution of the study lies in the close relationship identified between the human
talent selection process and staff performance, which allows us to affirm that both variables are
deeply interconnected. From an interpretative approach, this relationship shows that
weaknesses in staff selection translate into subsequent difficulties in work performance,
affecting aspects such as adaptation to the job, operational efficiency and service quality. This
result supports the findings of Vilca (2024), who highlights that competency-based management
promotes a better fit between the person and the job, generating a positive impact on
performance and job stability. Similarly, Casavilca et al. (2023) argue that comprehensive
human talent management, based on structured and competency-oriented selection processes,
contributes significantly to improving job performance and organisational productivity.
Furthermore, the study's findings confirm the position of Minaya-Serna et al. (2024), who
consider that human talent selection is a strategic axis within organisational management,
insofar as it conditions the level of commitment, productivity and quality of service offered by
employees. In the case of Consulmedik, the results suggest that personnel selection should not
be conceived as an isolated or merely operational process, but rather as a key component for
strengthening job performance and achieving institutional objectives. The relationship observed
between the variables also highlights the influence of contextual factors, such as organisational
culture, on the effectiveness of selection processes and their impact on performance. In this
regard, Macías and García (2025) point out that a organisational culture focused on human
talent development enhances the positive effects of personnel management. In this sense, the
moderate-low perception of the selection process at Consulmedik could be associated with the
need to strengthen an organisational culture that promotes continuous training, objective
performance evaluation, and the strategic alignment of human talent with institutional objectives.
CONCLUSION
The human talent selection process at Consulmedik receives a moderate-low rating, which
shows that formal procedures aimed at competency-based selection are in place; however,
these procedures are not applied consistently or systematically in all cases. In particular,
weaknesses have been identified in relation to the formalisation of the process, the consistent